COVID-19 FAQs
All our gowns are currently completed within or even before 6 to 12 months of being ordered, as per the timeframe initially noted in your contract. At URB, we pride ourselves on ensuring all our brides receive their gowns well before their wedding date to allow time for alterations and finishing touches.
Absolutely, URB is accepting 2021+ brides and we are looking forward to bringing your dream gown to life. We suggest to begin planning early and to consider the timeframe of four to twelve months for a gown to be created, as well as the number of brides who will begin their planning in late 2021.
Boutique consultations
Information updated March 1, 2021.
DUE TO THE SAFETY OF OUR BRIDES, ALL OF OUR VALUED CUSTOMERS AND VISITORS WE WILL NOT BE ALLOWING WALK-INS WITHOUT PRIOR NOTICE. PLEASE WE ASK THAT YOU SCHEDULE YOUR APPOINTMENT, SAME DAY APPOINTMENTS ARE AVAILABLE BY PHONE.
WE ARE LIMITING THE AMOUNT OF GUESTS THAT YOU MAY BRING TO 4 TOTAL. AND FINALLY, DUE TO THE HEALTH RISKS WE WILL NO LONGER BE PROVIDING COMPLIMENTARY CHAMPAGNE OR CHOCOLATE FOR OUR FREE BRIDAL APPOINTMENTS. BYOB IS NO LONGER ALLOWED DUE TO THE RISE IN CASES WE WANT OUR BRIDES, GUESTS, AND STAFF TO BE SAFE. WE HOPE YOU UNDERSTAND THE TEMPORARY CHANGES IN OUR POLICIES, AND WE HOPE ALL OF YOU STAY SAFE AND HEALTHY!
Not in Pittsburgh? Request a virtual consultation with our stylist from anywhere in the world HERE.
Virtual and concierge consultations
URB is proud to continue to offer virtual consultations and a gown concierge service.
For brides that are beginning their shopping journey, our virtual consultation service allows brides to meet with a stylist via a video call, during which we will walk you through the URB bridal gown shopping process all whilst she remains in the safety of her own home.
Book a call to hear what service might be right for you HERE.
Following please find the proactive measures have in place at URB to maintain the health and safety of our brides, guests and staff:
- All brides and guests must see our host upon entry to have their temperature checked;
- We are further limiting the number of guests we have in each space and room to allow us to monitor distancing closely, and will only allow one appointment per floor at a time.
- URB will take measures to sanitize each space and gowns between consultations. We encourage all guests and staff to sanitize when entering and leaving our boutique.
- If you are unwell, please do not enter our boutique. URB reserves the right to refuse entry to any guests with a temperature above normal or showing symptoms symptomatic of COVID 19.
We are monitoring the situation on a daily basis and following the advice of the Department of Health and Human Services. We will notify our brides of any resulting changes that may affect them prior to their appointments.
We ask our brides to be mindful of our staff and other brides and only bring 1-4 guests to their private appointment. This allows us to maintain distance between all parties before, during and after your appointment.
