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FREQUENTLY ASKED QUESTIONS

Customer Service

Our URB flagship boutique is located at 5830 Library Rd, Bethel Park, PA 15102. Book a consultation with an expert stylist HERE.

Is our boutique too far? Book a consultation with our online stylist HERE.

Book a consultation with an expert stylist at our boutique HERE.

Booking a one hour consultation with our expert bridal stylists is easy and can be done online HERE.

Boutique and online consultations and phone calls are complementary and do not incur any charges.

Ordering

Our gowns take anywhere from 4-12 months to be created. As a result, we recommend looking over our website and social media for inspiration and booking into our boutiques as soon as possible to allow ample time for your gown to be handmade just for  your wedding.

Any dress order paid with URB Pay (payment plan) your dress production time will take the full time of your payment plan. The full payment is required for your dress to be shipped. We can work with rush time frames depending on availability and rush fees apply.

On a short notice? Please contact us to confirm your estimated arrival date before purchase. 

 

Our gowns take anywhere from 4-12 months to be created. As a result, we recommend looking over our website and social media for inspiration and booking into our boutiques as soon as possible to allow ample time for your gown to be handmade just for  your wedding.

Any dress order paid with URB Pay (payment plan) your dress production time will take the full time of your payment plan. The full payment is required for your dress to be shipped. We can work with rush time frames depending on availability and rush fees apply.

On a short notice? Please contact us to confirm your estimated arrival date before purchase. 

 

Made to order gowns are handmade specifically for you and generally take 4-12 months to create depending on the style.

Many of our have the option of adding sleeves or extending a train by a set amount should you require this customization. Additionally, some gowns are offered in multiple colors and with varying liners to add an element of personalization to your gown. In some cases, we offer our brides a bespoke or customized gown that is not suggested online, for specific requests email contact@urbbridal.com.

Our sizes are unique to our brand and are based on a brides bust, waist and hip and hem to hollow measurements in inches. You can find our size and measuring guide on our gown pages, simply click Find my size.

Before purchasing, we recommend carefully taking your measurements. Should your measurements fall into differing size brackets, we do offer a custom sizing as an option for many of our gowns. This customization is an additional fee, however this change ensures that your gown is created closer to your unique measurements.

Still unsure of your measurements? Speak to a stylist HERE.

Watch our 'Measuring yourself at home' video HERE

We recommend measuring yourself with a soft measuring tape in inches.

For your bust:

Wrap the measuring tape around your chest lining the tape up so that it meets across your nipples or the center of your breast.

For your waist:

Wrap the measuring tape around the smallest part of your waist, typically around your lowest rib.

For your hips:

Wrap the measuring tape around the widest part of your hips, typically at the top of the buttocks.

See video here for further instructions. Still unsure of your measurements? Speak to an online bridal stylist here

In the event that your bust, waist and hip measurements should fall into differing size brackets, we do offer custom measurement option for many of our gowns.

Cusotm measurement fees do apply, and the  measurements need to be specified before placing the gown in your bag online.

The measurements that you provide at the time of initial purchase are the measurements that will be taken into account when your gown is put into production and is made.

Changes to these measurements cannot be made should your measurements change after the point of purchase, so we advise our brides to take their time when measuring themselves and seek advice from our expert bridal stylists here if you are unsure.

Your gown is made in the size or custom measurements that were initially indicated to URB bridal at the time of purchase and cannot be changed thereafter. Whilst we are happy to offer advice where applicable, all alterations and changes to gowns will need to be arranged and orchestrated at the expense of the bride.

If you are worried about any fluctuation  in weight we reccomend purchasing a gown with a corset back, or contacting about customizing a dress to create a corset back.

With URB gowns, our standard sizes and custom measurements are designed to be accurate to measurement brackets, however it is important to note that these brackets do not equate to each curvature and beautifully unique proportion of your body.

In almost all cases, industry wide, gowns will need alterations after completion to ensure your gown is perfect for you. We strongly urge our brides to arrange to have alterations upon receiving their gown and to budget for this within their gown process.

If you are curious if you are a standard size or if you require split sizing, speak to our online stylist HERE.

Shipping

Yes, we ship globally from our Pittsburgh Boutique and all orders shipped with standard shipping are shipped complimentary.

Global duties and taxes are NOT included in the prices displayed and are the responsibility of the buyer.

How are my items shipped?

We ship all orders within 2 business days of receiving the order. Customers will be notified when their order has been dispatched. Standard shipping is complimentary.

USA

US orders will be shipped by the best available shipping provider at the time of shipping between USPS, UPS, or FedEx.

Pick up in-store | Pittsburgh only | Free

Standard | 5 -7 business days from dispatch | Free

Global

All orders are shipped with DHL, UPS or FedEx

Standard | 5 -7 business days from dispatch | Free

Global duties and taxes are NOT included in the prices displayed and are the responsibility of the customer.

We take no responsibility for incorrect shipping details. If incorrect details have been submitted email contact@urbbridal.com to see what can be done.

Delivery address cannot be changed or canceled once an order has been dispatched.

Taxes & Duties

Global duties and taxes are NOT included in the prices displayed and are the responsibility of the customer.

Incorrect address & change of address

We take no responsibility for incorrect shipping details. If incorrect details have been submitted email contact@urbbridal.com to see what can be done.

Delivery address cannot be changed or canceled once an order has been dispatched.

Global duties and taxes are NOT included in the prices displayed and are the responsibility of the customer. It is the customers responsibility to ensure that they provide the shipping provider and customs with any request details to ensure their order is delivered in full.

We take no responsibility for incorrect shipping details. If incorrect details have been submitted email contact@urbbridal.com to see what can be done.

Delivery address cannot be changed or canceled once an order has been dispatched.

You will receive a tracking number for your order upon dispatch to track your order. Please advise us if you require assistance in tracking your order.

I Received My Dress, Now What

We recommend trying on your gown after a shower to avoid contact with moisturiser, deodorant or makeup. If applicable, removing fake tan through exfoliation is also advisable. Additionally, we recommend trying on your gown on clean, carpeted or tiled flooring.

Want to speak to a stylist while unboxing your gown? Book an online call with a stylist here

Before your wedding, we recommend storing your gown bag in a cool, clean and dry environment.

After your wedding, we recommend dry cleaning your gown with a dry cleaner who specializes in wedding gowns specifically. If possible, we recommend purchasing a gown box to store your gown in. Ensure your gown box is then stored in a cool, dry and clean environment.